Top of main content

Managing your account from home

There is a lot you can do using our mobile or online apps from the safety of your own home.

Banking online during COVID-19 can help you stay safe, and also reduce the demand on our branches and call centres, so they can focus on the most urgent issues.

Save time. Stay safe. Bank online

Get started with online banking

Register now to bank at the branch that never closes.

Get help with mobile banking

You can manage your accounts easily and securely with mobile banking. Find out more to get set up.

Reset your banking details

Forgotten your password? Secret answer slipped your mind? Don't worry, we can help you retrieve or reset your details without the need to call.

Help with your secure key

Locked out or having trouble with your Secure Key? Find out how to get it reactivated, replaced or how to reset your details.

Managing your account


Discover how to use Online Banking or the Mobile App to manage your credit cards.


Find out how to transfer money between your accounts and to your friends or family.


Use BPAY to easily pay your bills from wherever you are.


Questions about banking or getting the most out of your Online Banking? Contact our HSBC Chat.

Featured help and support articles


View our Branch Finder for the latest information on branch hours.

We're here to help

Asset icon

You can apply for Financial Hardship assistance on your home loan, personal loan and credit card repayments.Read how we can support you through the tough times and find out how to get started.

Security icon

Be aware of fraudulent calls and emails circulating. Stay up to date with the latest news.

laptop icon

You can do all your online banking from the comfort of your own home.