Table of contents

Credit Cards

How do I activate my HSBC credit card?

You can activate your new HSBC credit card using HSBC's internet banking service or by calling our customer service centre.

If activating online, you'll need to be registered for internet banking and follow these easy steps:

  1. Logon to internet banking.
  2. Select your credit card account.
  3. Select 'Manage your account' and 'Activate Card' and follow the steps to activate your card.

If activating by phone, please call our Customer Service Centre on 132 152 (or +612 9005 8511 if calling from overseas) and follow these 3 easy steps:

  1. Enter your card number.
  2. Follow the prompts to register your account for our automated banking services (if you're not already registered).
  3. Once registered, select the card activation option and follow the prompts. Your HSBC credit card will be activated once this is completed successfully.

For HSBC Premier customers, please call the HSBC Premier Centre on 1300 301 168 (or +612 9005 8192 if calling from overseas) and have your HSBC Premier credit card with you for Activation.

How can I change my HSBC credit card PIN?

You can change your PIN by logging on to HSBC's internet banking service. Once you're logged in, select 'Manage your account' from the menu, then select 'My Security' and then 'Change my PIN' and follow the simple instructions to change your PIN.

How do I make an online payment to my HSBC credit card?

You can perform a BPAY® payment online using the HSBC internet banking service. The biller code to use is 17095. If you are not registered for our internet banking service, contact our Customer Service Centre on 132 152 (+612 9005 8511 if calling from overseas). Some fees and charges may apply to specific payment methods, click here for more information.

How do I increase or decrease my HSBC credit card credit limit?

If you would like to apply to have your HSBC credit card credit limit increased, the primary cardholder will need to complete a Credit Limit Increase Request form. You can apply for a credit limit increase provided your HSBC credit card account has been open for 6 months, your account has been kept in good order, and you have not applied for an increase in the previous 6 months. HSBC's credit criteria apply.

If you would like to reduce your existing credit limit up to the product minimum credit limit, please contact our Customer Service Centre on 132 152 (+612 9005 8511 if calling from overseas), or fax your written request to HSBC Card Services on +612 8987 5923. For HSBC Premier customers, please call the HSBC Premier Centre on 1300 301 168 (or +612 9005 8192 if calling from overseas).

Can I use my HSBC credit card at an ATM to withdraw cash?

Yes, you can use your HSBC credit card at any ATM worldwide that carries the 'Visa' or 'PLUS' or 'MasterCard' logos. You'll need to use your PIN. Withdrawals from ATMs are treated as Cash Advances, with interest charged from the date of withdrawal. Fees and charges, terms and conditions apply to cash advances.

What fees are charged for using my HSBC credit card locally and/or overseas?

For detailed information on the fees and charges applicable to your HSBC credit card, refer to the Schedule that came with your card. You can also refer to the current Personal Financial Charges for HSBC credit cards.

How do I change my name on my HSBC credit card?

If you wish to change or update any of your personal details, please call our Customer Service Centre on 132 152 (+612 9005 8511 if calling from overseas) or for HSBC Premier customers, please call the HSBC Premier Centre on 1300 301 168 (or +612 9005 8192 if calling from overseas). Please be advised that you might be required to provide documentation to support the changes you requested.

I have not received a new HSBC credit card after my old one expired. How do I get a new one?

Your HSBC credit card won't expire until the end of the month. For example, if you have an expiry date of 08/13 this means your card will expire at the end of the 8th month in 2013 - that is 31 August 2013. You will automatically receive a new HSBC credit card during the month of expiry. If you haven't received your new card by the 25th of the month, please contact our Customer Service Centre on 132 152 (+612 9005 8511 if calling from overseas).

Please note that even though your HSBC credit card number will remain the same you may need to notify merchants with whom you have set up a direct debit or regular payment authority of your new expiry date.

I've lost my HSBC credit card. How do I get a new one?

It is important to report that your HSBC credit card has been lost or stolen as soon as possible, by calling our Customer Service Centre on 132 152 (+61 2 9005 8511 if calling overseas), or for your HSBC Premier credit card 1300 301 168 (+612 9005 8192 if calling from overseas). Our customer service centre is open 24 hours a day, 7 days a week. We can block your card and arrange to issue you a replacement card.

Please allow 7 days for your replacement HSBC credit card to be issued and mailed to you. If you need an urgent or overseas card replacement, please advise your HSBC consultant.

Please note a charge of up to $50 (delivery within Australia) or $200 (delivery overseas) applies for this service. Be sure to notify HSBC as soon as possible or you may be liable for unauthorised use of your account (see our terms and conditions).

I've forgotten my HSBC credit card PIN. How do I get a new one?

You can change your PIN by logging on to HSBC's internet banking service. Once you're logged in, select 'Manage your account' from the menu, then select 'My Security' and then 'Change my PIN' and follow the simple instructions to change your PIN. Alternatively, if you are not registered for our internet banking service, contact our Customer Service Center on 132 152 (+612 9005 8511 if calling from overseas) for a paper PIN.

How do I close my HSBC credit card account?

If you wish to close your HSBC credit card account, please contact our Customer Service Centre on 132 152 (+612 9005 8511 if calling from overseas).

For HSBC Premier customers, please call the HSBC Premier Centre on 1300 301 168 (or +612 9005 8192 if calling from overseas).

How can I avoid a Late Payment Reminder Fee?

You can avoid a Late Payment Reminder Fee by paying the Minimum Payment on or before the Payment Due Date shown on your monthly statement.

Please be advised that your Payment Due Date will not always fall on the same date each month, so it is important to always check the Payment Due Date on your monthly statement.

You can also set up a reoccurring payments from your nominated bank account to your HSBC credit card by completing an EasyPay Direct Debit Request Form. This Form can be found on our Forms page.

If you are unable to pay the Minimum Payment and is experiencing financial hardship, please contact our Customer Assist Team on 1300 555 988 between 8am and 5pm Monday to Friday AEST.

Please Note: other fees and charges may apply. Please read Personal Financial Charges for HSBC credit cards available on Terms page for full details.

Interest Free Credit Card

12 months interest free? How does that work?

Interest free means you will not have to pay any interest on the purchase you made during the promotional period (which can be from 3 to 60 months, depending on the retailer). You still have to pay a minimum monthly repayment like you would with any standard credit card purchase.

How do I take advantage of interest free1?

Visit a participating retailer and let a staff member know you wish to make a purchase on interest free1. The application is easy and should only take 5-10 minutes. If you are approved, you can take your new purchase home today, and your new HSBC Classic Credit Card2 will be mailed to you.

For existing HSBC credit card holders, making interest free purchases within your credit limit is simple. Mention you wish to make a purchase on interest free at a participating retailer and your purchase will be settled in minutes.

Do I need to have a credit card to make an interest free purchase?

Yes, the interest free1 promotion is only available with an HSBC Classic Credit Card.

What does interest free payment deferred mean?

As well as having the advantage of not being charged any interest for the specified promotional period, you don't need to make any repayments for the deferred period for the specified purchase. Some retailers call this "Buy Now Pay Later" or "Nothing to pay until..." or "No interest and no repayments until...". Payments will be required once the promotional term has expired.

What is the minimum monthly repayment I will have to make?

You must repay a minimum amount every month by the date shown on your statement (please note this is the date HSBC should receive the payment, not the date on which you make the payment).

For our HSBC Classic Credit Card, the minimum repayment is the higher of $20 or 3% of the outstanding balance.

For our Personal Instalment Line, the minimum repayment is the amount of the purchase divided by the number of months in the promotion, plus fees and interest charges.

You do not have to make a repayment if your balance is zero or in credit, or if you are within a payment deferred promotional period. You may pay all of or more than the outstanding balance if you wish. The minimum monthly repayment as noted on your statement may not pay off your outstanding balance within the promotional period.

Can I use my card for everyday purchases as well?

Yes, your HSBC Classic Credit Card can be used for regular purchases whenever you shop at any of the 24 million retailers worldwide that accept Visa.

What about extra purchases?

Once you are approved and have your HSBC Classic Credit Card, you have the ability to make additional interest free1 purchases, as long as you stay within your approved credit limit. When you've found what you want, in one of the participating retailers, simply ask the staff member to make the payment for the new item as an 'add on' to benefit from interest free1.

Do I have to pay off my interest free purchase before I can use my card again?

No. Once you receive your HSBC Classic Credit Card you will have a credit limit, which will often be higher than the amount of your interest free1 purchase. As long as you have sufficient available credit left on your card, you can use it for additional every day or interest free purchases up to the full amount of your credit limit.

When will I receive my first statement?

You will receive your first statement within one month of taking delivery of your promotional purchase.

Can I pay off my balance before the end of the promotional period?

Yes, you can pay off the full balance at any time.

Is there an exit fee for early payments?

There is no exit fee for early repayments.

What happens if I don't pay the total amount owing by the end of the promotional period?

At the end of the promotional period, any outstanding balances will incur interest at our cash advance interest rate. Interest is only charged to the remaining promotional balance from the day after the promotion expires and is not backdated to the start of the promotion.

Changes to credit card interest calculations

How are credit card interest calculations changing?

From your December 2018 statement, we will no longer backdate your credit card interest. 

This means that if you do not pay your Closing Balance by the Statement Due Date, we will only charge interest from the day after.

When is the change happening?

We will be making this change from December 2018.

What do I have to do?

There is nothing for you to do. This change will happen automatically and will take effect from your December 2018 statement onwards.

What does it mean for you?

The answer is different for every customer and depends on how you currently use your credit card:

1. I usually pay off the full Closing balance of my credit card each month

If you already pay off the Closing Balance each month, then you won’t be affected by this change. You will continue to pay no interest on your purchases.

2. Sometimes I don’t pay off the full Closing Balance of my credit card each month

In the months that you pay off the full Closing Balance by the Statement Due Date, you won’t notice a change. However, in the months that you don’t make the full payment, this change will affect you – in a good way. That’s because interest will now be calculated from the day after the Statement Due Date on the Closing Balance, meaning that you will pay less interest.

Does this change impact the interest rate on my card?

No, this change impacts how the interest rate is calculated, not the actual interest rate for your card.

What is my Closing Balance?

Your Closing Balance is the outstanding amount you have owing on your card on your Statement Due Date.

Closing your credit card

How do I close my Credit Card?

You may close your credit card account at any time by telling us in writing, by calling us on 132 152, or via HSBC Online Banking.

Once you have ensured that all outstanding balances have been cleared, any recurring payments are cancelled and you have ceased using your card, follow these steps to close your card online:

Step 1

Log on to HSBC Online Banking and go to Credit Cards Online.

Select Manage your Account, then My Cards followed by Close my Credit Card Account.

Step 2

Enter your details to complete the Close my Credit Card Account Request online form.

Step 3

Review and confirm the details of your request before submitting.

After submitting, a screen confirming your request has been submitted successfully will appear and you will be logged out of internet banking.

How long will it take to close my Credit Card if I do it online?

Once you have received your transaction reference confirming that your credit card closure request has been submitted successfully, it will take 1-3 business days to close your account.

What will happen to Direct Debits or any recurring payments on my Credit Card?

Before you close your Credit Card, you will need to ensure that all recurring payments that are linked to your card have been cancelled. You will need to do this directly with your service providers.

Reducing your credit card limit

How do I reduce my Credit Card Credit Limit?

You may request to reduce your credit limit at any time by telling us in writing, by calling us on 132 152, or via HSBC Online Banking. 

You must pay down any outstanding balance in excess of the new credit card limit you want before following the steps below to reduce your credit card limit.

Step 1

Log on to HSBC Online Banking and go to Credit Cards Online.

Select Manage your Account, then My Cards, followed by Decrease Credit Limit.

Step 2

Enter your details to complete the Credit Limit Decrease Request online form.

Step 3

Review and confirm the details of your request before submitting.

After submitting, a screen confirming your request has been submitted successfully will appear and you will be logged out of internet banking.

Is there a minimum Credit Limit I can choose?

When requesting a reduction in your Credit Limit, the amount cannot go below the minimum Credit Limit for your card type or below your current balance. Card minimums can be reviewed here.

Can I choose my own Credit Limit or are the set limits I have to choose from?

Credit Limits have to be in multiples of $500. 

Will I be able to increase my Credit Limit in the future?

You may ask to increase your credit limit at any time, but please be aware that you may not automatically be approved to a higher limit, even if this request is to return your card to a limit that was applied to your card previously. 

Credit provided by HSBC Bank Australia Limited ABN 48 006 434 162 Australian Credit Licence 232595. Fees, charges and lending criteria apply. Terms and conditions apply and are available on request.

1 Available at participating retailers only. Minimum purchase and conditions apply. Interest free finance is applied only to promotional transactions for the specified period. Balances outstanding at the end of the promotional period will form part of the normal account balances and will accrue interest at the cash advance rate (currently 25.99% p.a. as at 29-Jan-18). Monthly repayments are required and calculated at 3% of the outstanding balance or $20, whichever is higher.

2 Annual Fee of $79.