Have you verified your ID?
Before we can approve your application for a new account we need to make sure we have the right person.
Most of the time this is done during the application where we ask a third party agency like Equifax or Illion to match the details you submit with the details they have on file. However, sometimes if you have moved house or changed your name, these agencies will not have the most up to date information which means we need to complete your ID verification in person.
Three ways to get verified
Visit one of our branches and show an approved form of ID.
Complete an ID verification form at Australia Post and send it to us.
Have someone come to you using our partners at ZipID.
Approved forms of ID
A valid Australian drivers licence with your current address is the best form of ID because it has both your photo and home address. We can also use your passport to verify your photo in conjunction with a secondary document that provides your current address like a bank statement or utility bill.